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Mission

  • We support conflicting parties in finding consensual solutions.
  • We work independently, structured and solution-oriented.
  • With our services, we aim to protect the customers of financial service providers and institutions and thus contribute to strengthening the reputation and competitiveness of the Swiss financial center.

Vision

  • We are the best-known independent ombuds office in Switzerland for financial service providers, financial institutions and insurance brokers.
  • Our mediations are unbureaucratic, fair, quick, impartial, confidential and cost-effective for the customer.
  • We only meet the highest quality standards and are only supported by the best mediators.

Georg C. Umbricht

Board member