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We offer you …

  • an independent ombud office recognized by the Federal Department of Finance (FDF)

  • A cost-effective and legally compliant affiliation with an independent ombud office for financial service providers, financial institutions and insurance brokers

  • A professional and neutral mediation process with experienced and qualified mediators

  • Fair, practical and solution-oriented mediation in German, English, French and Italian

  • Mediations in Zurich (and soon also in Basel, Bern, Lausanne and Lugano)

1. Complete the form

By completing the online form below, you enter the procedure for connecting to our ombud office.

2. Application Review

We will check your application and get in touch with further inquiries.

3. Invoice Payment

If your application review is positive you will receive an invoice electronically.

4. Affiliation Confirmation

After the invoice has been paid we will confirm your successful affiliation to our ombuds office.

Your contribution

We charge an annual fixed basic fee from our affiliated financial service providers, financial institutions and insurance brokers, depending on their number of full-time positions. These are grouped into categories which enables a contribution according to size and performance. This ensures that even small financial service providers, financial institutions and insurance brokers can join easily and cost-effectively. The contribution amount is calculated as follows:

Category Number of full-time positions Annual contribution in CHF
A 1 – 5 500
B 6 – 10 1’000
C 11 – 15 1’500
D 16 – 20 2’000
E 21 – 30 2’500
F 31 – 50 3’000
G 51 – 75 3’500
H 76 – 100 4’000
I 101 – 250 4’500
K more than 250 5’000

Fill in and join

By filling out the form below you initiate the affiliation process. If your application is successful, we will send you an invoice. As soon as the invoice is paid, we will confirm that you are affiliated to our ombuds office.

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