Mediation request

Submission of a mediation request

Information on the mediation procedure with the ombuds office

The mediation procedure according to Art. 74 ff. FinSA is an efficient method of dispute resolution in which the parties seek a consensual solution to their dispute with the help of our ombudsperson or a mediator approved by the UOS in order to resolve existing conflicts and / or avoid future conflicts. The mediator promotes the exchange of information and points of view between the parties and encourages them to seek common solutions that suit their needs and interests.

For customers of financial service providers, financial institutions and insurance brokers the mediation process is free of charge
With the submission of the placement request a small registration fee (CHF 100) will be due
For more detailed information, please consult our Rules of procedure

1. Introductory phase

The introductory phase is about creating a good basis for efficient, targeted and inexpensive mediation.

2. Documentation phase

In this phase the facts of the case are completed and the mediation meeting is prepared.

3. Negotiation phase

In one or more mediation meetings the conflict between the parties is negotiated in a structured manner and an amicable consensual solution is sought.

Submit a mediation request

By filling out the form, you are taking the first step towards initiating a conciliation procedure. We will contact you as soon as we have received your information.

Step 1 of 2

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