Information on the mediation procedure with the ombuds office
The mediation procedure according to Art. 74 ff. FinSA is an efficient method of dispute resolution in which the parties seek a consensual solution to their dispute with the help of our ombudsperson or a mediator approved by the UOS in order to resolve existing conflicts and / or avoid future conflicts. The mediator promotes the exchange of information and points of view between the parties and encourages them to seek common solutions that suit their needs and interests.
For customers of financial service providers, financial institutions and insurance brokers the mediation process is free of charge
With the submission of the placement request a small registration fee (CHF 100) will be due